Error - Your Information Cannot Be Verified

## Quick solution

If you run into this login issue, the fastest fix is to sign in manually without using autofill.

Enter your login details yourself rather than letting your browser or password manager fill them in automatically. In this case, autofill appeared to trigger Cloudflare’s bot protection and prevented the login from going through.

## What’s happening

During early testing, an error appeared when trying to log in to the web app. After a bit of investigation, the issue was traced back to Cloudflare bot protection rather than the login itself.

The problem seemed to happen when login fields were completed using autofill. Logging in manually resolved the issue and allowed access as expected.

## Recommended fix

If you see this error again:

- open the login page fresh

- type your email and password in manually

- avoid browser autofill or password manager autofill for that attempt

- submit the login form again

If the manual login works, that confirms the issue is likely related to Cloudflare treating autofill behaviour as suspicious during testing.

## Notes

This appears to be a workaround rather than a permanent fix, but it is the most reliable option identified during initial testing. If the issue starts happening more often, it may be worth reviewing Cloudflare bot settings or login protection rules as a next step.