Tech Support: What We Cover and What We Don’t
Helping You Faster by Knowing What We Can (and Can’t) Do
What We Support
Our Technical Support team helps you diagnose and troubleshoot issues that affect your ability to join and participate in Virtual Community Centre (VCC) sessions. This includes:
- Microphone and camera issues
- Internet connection problems that impact VCC access
- Browser-related issues specific to the VCC platform
- Zoom-related issues when used in conjunction with the VCC
- Basic device issues, such as a computer or tablet not powering on
We can help identify and troubleshoot these problems, but in some cases the solution may require assistance from an external third party — such as your internet provider, device manufacturer, or a local technician.
What We Don’t Support
The following issues fall outside the scope of our support:
- General computer or device repairs
- Software or hardware issues unrelated to the VCC
- Personal email, social media, or unrelated app troubleshooting
- In-depth repairs or diagnostics that require physical access to your device
If you're unsure whether your issue is something we can help with, contact our Technical Support team — we’ll do our best to point you in the right direction.