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Tech Support: What We Cover and What We Don’t

Helping You Faster by Knowing What We Can (and Can’t) Do

What We Support

Our Technical Support team is here to help you get the most out of your experience with the Virtual Community Centre (VCC). We can assist with diagnosing and troubleshooting issues that affect your ability to join and participate in VCC sessions. This includes:

  • Microphone and camera issues
  • Identifying Internet connection problems that impact VCC access
  • Browser-related issues specific to the VCC platform
  • Zoom-related issues when used in conjunction with the VCC
  • Identifying basic device issues, such as a computer or tablet not powering on

While we can help identify and troubleshoot these problems, please note that in some cases, the solution may require assistance from an external third party (e.g., your internet provider, device manufacturer, or a local technician).

What We Don’t Support

There are some issues that fall outside the scope of our support, including:

  • General computer or device repairs
  • Software or hardware issues unrelated to the VCC
  • Personal email, social media, or unrelated app troubleshooting
  • In-depth repairs or diagnostics that require physical access to your device

If you're unsure whether your issue is something we can help with, feel free to reach out—we’ll do our best to point you in the right direction.