Tech Support: What We Cover and What We Don’t
Helping You Faster by Knowing What We Can (and Can’t) Do
VCC Technical Support helps you resolve technical issues that prevent you from joining or enjoying Virtual Community Centre (VCC) sessions — so you can get back to connecting with your community. Our Technical Support team is here to help you sort out technical issues that prevent you from joining or enjoying Virtual Community Centre (VCC) sessions — so you can get back to what matters. Issues unrelated to the VCC fall outside our scope.
What does VCC Technical Support cover?
VCC Technical Support covers issues that prevent you from joining or participating in VCC sessions, including:
- Microphone and camera issues affecting audio or video in VCC sessions
- Internet connection problems that impact VCC access
- Browser-related issues specific to the VCC platform
- Video conferencing issues (e.g. Zoom, Microsoft Teams) when used in conjunction with the VCC
- Basic device issues, such as a computer or tablet not powering on
We can help identify and troubleshoot these problems. In some cases, the solution may require assistance from an external third party — such as your internet service provider, device manufacturer, or a local technician. If that happens, we'll let you know and help point you in the right direction.
What is outside the scope of VCC Technical Support?
The following topics are outside the scope of VCC Technical Support:
- General computer or device repairs
- Software or hardware issues unrelated to the VCC
- Personal email, social media, or unrelated app troubleshooting
- In-depth repairs or diagnostics that require physical access to your device
Not sure if your issue is covered? Contact our Technical Support team — we're happy to listen and point you in the right direction.