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My video call keeps disconnecting, freezes or the video quality drops, what is causing this?

Article outlining reasons for video calling disconnecting, freezing or the video quality dropping.

 

There are a few things that might cause your video call to disconnect, freeze, or have reduced quality:

- The signal strength on your tablet.

- The signal strength on the other person's tablet.

- Possible issues with the network provided by your carrier.

To check if your area usually has good coverage, take a look at the Optus Coverage Map here: https://www.optus.com.au/living-network/coverage.

If you’re experiencing temporary disruptions or outages, you can stay informed by visiting the network status map: https://www.optus.com.au/living-network/service-status.