Internet connection recommendations & tips
This article outlines the internet recommendations & tips for a stable connection.
What internet speed do I need for the Inclusee Virtual Community Centre? For the best experience, you need a minimum download speed of 10 Mbps and upload speed of 1.5–3 Mbps, with a recommended download speed of 25 Mbps and upload speed of 5–10 Mbps.
A reliable connection means you can show up, see familiar faces, and be fully part of the community — with technology that simply works in the background.
The sections below explain what speeds work best and what to do if your connection needs a boost.What internet speeds do you need for the Inclusee Virtual Community Centre?
Minimum internet speed
This is enough for most club activities — joining group sessions, seeing familiar faces, and taking part in the conversation. The upload speed covers what your device sends out — such as your video and audio — so other members can see and hear you clearly.
- Download speed: 10 Mbps
- Upload speed: 1.5–3 Mbps
Recommended internet speed
A faster connection gives you a smoother, more enjoyable time — so you can focus on the people and activities, not the technology.
- Download speed: 25 Mbps
- Upload speed: 5–10 Mbps
These speeds can help reduce issues such as frozen screens, delayed audio, poor sound quality, or being disconnected from a club session.
How do I check my internet speed?
You can check your current download and upload speeds for free at speedtest.net.
If your speeds are below the minimum, here are a few things to try:
- Move closer to your router.
- Connect via an ethernet cable — this plugs directly from your device into your router for a more stable connection.
- Contact your internet provider for support.
If you're still having trouble, our support team is here to help. Reach out to them at [support email] or [phone number] and they'll get you set up and enjoying every moment in the Virtual Community Centre.