I forgot my password – how do I reset it?

Resetting Your Password

To reset your Inclusee password, follow the three steps below. Before you begin, make sure you have access to the email address registered to your Inclusee account.

Step 1: Request a password reset

• Go to the Inclusee login screen.

• Click Forgot Password.

• Enter the email address you normally use to log in.

• Click Send Reset Link. A password reset email will be sent to that address.

Step 2: Open the password reset email

• Check your email inbox for a message from Inclusee. It will look similar to the example below:

• Click on Reset Password.

• The password reset page opens, where you can set your new password.

Step 3: Set your new password

• Enter your new password in both the Password and Confirm Password fields.

• Click on Save Password.

• You are returned to the login screen and can sign in with your new password.

Troubleshooting and common issues

I didn't receive the password reset email

• Make sure the email address you entered matches the email we have on record for your Inclusee account.
• Check your junk or spam folder, as the email may have been filtered there.
• If you still cannot find the email, return to the login screen and request a new reset link. If the issue persists, please contact Inclusee support for further assistance.

I see an error saying "You've already used this password, please enter a new one"

• This means the password you entered has been used before.

• Please choose a different password that you haven't used previously. Refer to the password requirements in Step 3 above for guidance on creating a valid new password.

I see an error saying "The two passwords don't match. Please try again."

• This error means the passwords entered in the Password and Confirm Password fields do not match.