I forgot my password – how do I reset it?

Resetting Your Password

Follow the steps below to reset your Inclusee password using the login screen.

Step 1: Request a password rest.

• Go the Inclusee login screen.

• Click on Forgot Password.

• Enter the email address that you use to normally login in with.

• A password reset email will be sent to this email address.

Step 2: Open the password reset email.

• Check your email inbox for the password reset email. It will look something similar to this:

• Click on Reset Password.

• You will be taken to the password reset page.

Step 3: Set your new password.

• Enter your new password, in both the Password and Confirm Password sections.

• Click on Save Password.

• You will be returned to the login screen and can sign in using your new password.

Troubleshooting and Common Issues.

I didn't receive the password reset email.

• Make sure the email address you entered matches the email we have on record for your Inclusee account.
• Also, check your junk or spam folder, as the email may have been filtered there.

I see an error saying "You've already used this password, please enter a new one"

• This means the password you entered has been used before.

• Please choose a different password that you haven't used previously.

I see an error saying "The two passwords don't match. Please try again."

• This means the passwords entered in the Password and Confirm Password fields are not the same.